Travel FAQs

In case of any issues during your trip, we encourage you to contact your travel designer immediately. We are here to assist you and will do our best to resolve any problems and provide necessary support.

We do not manage Visa applications directly, however our premium travel partner Visa Link can offer solutions to assist with all visa requirements.

We highly recommend travel insurance to protect yourself against unexpected events that may occur before or during your trip. Travel insurance provides coverage for trip cancellations, medical emergencies, lost baggage, and other unforeseen circumstances. Insurance can be arranged as part of your itinerary design, or you can provide us confirmation of insurance via another provider. Some travel providers we work with may require insurance as compulsory, we will advise if this is the case. Should you choose to travel without insurance, a waiver declaration form will be requested.

It depends on the specific booking and the policies of the airline, hotel, or other service providers. Some changes may be possible, but they may be subject to availability and may incur additional fees. Your travel designer will manage all these requests on your behalf, and outline any fees incurred.

Absolutely! We understand that preferences may change, or adjustments may be necessary. We offer a certain number of revisions to the itinerary design within a reasonable scope. Additional design fees may apply if extensive changes or revisions are requested.

If you choose not to book the trip after the itinerary is designed, the design fee remains non-refundable. However, you are under no obligation to proceed with the booking, and you can keep the custom itinerary for your future reference or modifications.

Yes the design deposit will be applied to your invoice when you choose to book the trip with us. The design deposit serves as an investment towards creating a tailored itinerary that meets your expectations.

The design deposit includes the expertise of our travel specialists in creating a personalised itinerary that suits your interests and brings your travel vision to life. It covers the time spent planning, researching availability and pricing and curating a unique travel experience.

Absolutely! Our designers invest time getting to know you and understanding the vision you have for your travel experience, so they will be your contact point throughout the whole journey with Emma Whiting Travel. In the unexpected event your designer is not available (illness, annual leave etc) another member of staff can certainly assist you.

We aim to conduct discovery consultations in person where possible, however we can accommodate for a Zoom or Teams meeting if necessary.