Our office hours are from 9.00am – 5.00pm (EST) Monday to Friday

We understand that occasionally situations arise that require immediate attention when our office is closed. Your peace of mind is our priority, and we’re here to guide you through urgent matters with ease. Please take a moment to read through our guidance below, and the most appropriate way for you to access the support you require.



Emergency or Urgent Assistance

In the case of unforeseen circumstances that may prevent you from being able to travel on your scheduled arrangements, both prior to departure or once travel has commenced, your insurance provider is your first point of contact.

Changes to your itinerary can result in out-of-pocket expenses. Your insurance provider have a dedicated team available 24/7 who will advise the best course of action in line with your policy cover. Making changes without consulting your insurance company can result in charges that may not be recoverable.

Remember to have your policy details handy for a swift response. Save these numbers offline before you embark on your journey, ensuring you’re prepared if required.

Insurance Contact Information

Within Australia: 1300 555 019

Outside of Australia: +61 3 8523 2800

Email: travelassist@nib.com.au

The best emergency contact number will depend on the country you’re calling from:

USA: 1800 937 9763    Canada: 1800 645 8714

UK: 0800 892 014       New Zealand: 0800 445 524

Worldwide:+61 2 8907 5619

Within Australia: 07 3481 9880

Outside of Australia: +61 07 3481 9880

Email: sos@goinsurance.com.au

What to do when…

Accommodation: What should I do if I encounter problems at my hotel or resort?

Flights: What should I do in the event of flight delay / cancellation?

Tours/Trains/Cruises/Ferries: What should I do if these are delayed or cancelled?

Transfers: What if I arrive and I cannot locate my driver?

Non-Urgent Assistance

For all Non-Urgent assistance please call or email your travel designer directly or call our office +61 3 9481 1077 or email contact@emmawhitingtravel.com.au. One of our team will be in touch with you the next business day.

Emergency After Hours Service

In the event you require after hours emergency service please contact our external after-hours emergency service team on +61 3 9481 1077. Please be advised charges starting from $165 per call will be incurred by enlisting this service.